"We chose to partner with Integra to consolidate our two Oracle applications environments into a unified global instance. Integra exceeded our expectations."
- Jamie Ryan, Senior Vice President & Chief Information Officer, Aspect Software
Enterprise Applications Overview
Integra's Enterprise Applications consultants help our clients improve the value they realize from their investments in ERP, CRM, and mobility platforms including Oracle E-Business Suite, Siebel, SalesForce.com, and BlackBerry.
Our experienced consultants work with our clients to plan, execute, and support their enterprise resource planning (ERP), customer relationship management (CRM), and mobility initiatives by providing services such as:
Planning
Integra's Enterprise Application Planning services focus on helping our clients effectively prepare for Enterprise Application implementation and upgrade execution, by establishing the building blocks of success that ultimately lead to closer alignment of business and IT, improved user adoption, and greater return on investment. Our planning services include:
Assessments & Diagnostics
Objectively understand the current state of your ERP, CRM, or mobility programs in terms of strategy alignment, business processes, organizational alignment, and technology capabilities and identify prioritized areas for improvement and corresponding benefits.
ERP, CRM, and Mobility Strategy Development
Define strategy and objectives for your ERP, CRM, or mobility programs in the context of alignment with overall corporate, line-of-business, and departmental strategies and objectives, then translate those enterprise applications strategies into actionable business and technology requirements.
Technology Selection
Evaluate existing and available technology solutions for congruence with your business and technical requirements, using our rigorous, unbiased, quantitative Technology Assessment & Selection service, which includes both a structured selection methodology and a detailed, automated evaluation scorecard system.
Implementation Planning & Architecture
Once strategy and requirements have been defined, and technology selected, it is time to plan in detail for your enterprise applications project. Integra's experienced consultants will leverage the knowledge they have gained through numerous world-class implementations and upgrades to guide you through a detailed project and architecture planning and preparation process that can greatly enhance project success by identifying and orchestrating the many fine details of work stream tasks and interdependencies, effort estimation and resourcing, environment configuration, and more.
Execution
Beyond preparation and planning, Integra offers a full range of enterprise application services aimed at executing on the strategy and planning that lead up to implementation. Our implementation and upgrade execution services include:
Program & Project Management
Integra's deeply experienced project and program managers can help you manage your enterprise application implementation or upgrade initiative at all levels, from constituting and running large-scale PMOs to managing the details of individual project tracks during project execution.
Business Process Design & Requirements Definition
Our industry-focused business analysts bring years of experience, backed by our rigorous approach and methodology, to helping you design business processes that are well aligned with corporate strategy and objectives, then translate those processes into requirements that are well aligned with the capabilities and constraints of the particular enterprise applications you may be implementing.
Technology Implementation/Upgrade/Reimplementation/Integration
Integra's highly capable technical consultants have built their careers around developing, maintaining, and honing their skills in the specific enterprise applications in which they specialize - Oracle E-Business Suite, Siebel, SAP, BlackBerry, and more. In addition to their deep product implementation knowledge, our technical consultants also bring to your project the benefit of having been through numerous implementations and having learned the pitfalls to avoid and "tricks of the trade" that enhance success, reduce risk, and accelerate project progress.
Data Migrations
Integra has developed unique tools and methodologies for complex Data Migrations using an ETL approach. Integra can show your organization how to create Centers of Excellence for mastering and developing repeatable processes for your ERP and CRM environments, including:
- Data extraction from legacy systems
- Complex (and/or high-volume) data transformation
- Techniques for exploring and validating data
- Capabilities to iterate data conversions efficiently
- Efficiently loading data into target systems
Change Management & Communications
The business value of implementing an enterprise application lies in supporting corporate strategy and objectives with enabling technology that automates the execution of business processes aligned with those objectives. To realize that outcome requires strong user adoption and application usage consistent with the business objectives. One of the most important aspects of achieving that result is having a comprehensive change management and communications track within the project that drives end-user understanding, enthusiasm, support, and adoption of the implemented system. Integra's experienced change management consultants can help your organization enhance project success by building a change management and communications program that starts to build user and executive commitment, support, and enthusiasm for the new enterprise application release right from the beginning of the project.
Global Deployment Planning & Management
The phrase "the devil is in the details" has never rung more true than in the context of complicated enterprise application implementation projects. And one of the points at which the complex often becomes the overwhelming is large-scale deployment. Fortunately, Integra's senior enterprise applications consultants have a wealth of experience successfully managing large-scale, complex global deployments of ERP, CRM, and mobility solutions. Enhance your project's success by allowing Integra's consultants to help you with deployment planning, management, and execution.
Support
Following production deployment of your enterprise application, Integra can provide end-user and administrative support and continued training and help you find the key resources your business requires to succeed with its new systems and business practices. Integra's skilled support consultants can enable you to be self-sustaining in providing your customers with the best possible service.